Let us introduce ourselves! We're a well-rounded group of diesel repair technicians and customer service professionals ready to help with all your truck and equipment service needs.
Shawn Fitzjarrald, grew up in Xenia, Illinois and graduated from Flora High School in 1988. Early on, he and his father ran a repair shop out of their garage. He later worked at a salvage yard, factory, and eventually both dealership and independent truck shops. Shawn is certified with Cat, Cummins, and International engines.
Donna (Harris) Fitzjarrald, a 1992 graduate of Effingham High School, found her love for accounting from her neighbors, where she worked in her first office. She later attended Sparks Business College in 1993.
In 1996, Shawn and Donna met, fell in love and then were married in September of 1998. They now reside in Altamont where they raise their 3 children.
Shawn and Donna began the dream of being self-employed. Through a lot of prayer and communication, they opened Reliable Professional Maintenance, Inc. (RPM) on May 1, 2008. Shawn's leadership skills and entrepreneurial spirit along side of Donna's love for accounting and organization has helped them immensely through the years.
Their motto at RPM is, "If it runs on diesel, we'll fix it!" Rpm started out small, but has grown to an independent truck shop that they are proud to own. "Our goal is to provide a trustworthy place where people can be treated like friends, trust the person working on their equipment, and to fix it right the first time!" Shawn strives to pass this knowledge onto his employees each and every day.
Our goal is to provide a trustworthy place where people can be treated like friends, trust the person working on their equipment, and to fix it right the first time!
Chris joined our team in 2016 as a foreman/ manager. Chris will be taking on the role of running and managing the shop. Thus far he is doing a very good job. Chris came to us with many years of experience. Chris resides in Hutsonville and likes having the ability to go home at lunch. In his free time he likes to work on projects, weld, and spend time with his two dogs. We are very proud to welcome him aboard. Next time you drop in, introduce yourself. He would love to meet you!
Adam is our full- time service writer in Palestine. He came to us with two years of experience and while he has only worked in this industry a short time, he has caught on quickly and makes a great addition to our team! Adam is a lifelong resident of the Palestine area. Adam has a degree in process technology and applied sciences which may not be needed for service writing but the skills learned through schooling has helped him along the way. In Adam's free time he enjoys shooting his bow, playing basketball, and helping on the family farm. You will never find Adam grumpy, he's usually singing, dancing, or telling jokes to his coworkers in his downtime. Next time you are in the shop, Adam will be taking care of you with the friendliest of smiles!
Jim is our dispatcher/ service writer. He haas been working in the truck repair industry for over 30 years and has 15 years experience as a service writer. Jim currently resides in Rinard IL with his wife Jane. Jim has 5 children whom he enjoys spending his time with. An interesting fact about JIm is that he is a hunting Guide. Jim rounds out our service counter team and we are excited for you to work with him!
Sheila is no stranger to the Palestine area! She has worked in the RPM building for 40+ years and we are excited to have her on our RPM staff. Sheila is the administrative assistant. She handles sending you your bills, making sure the guys all stay on task and being a smiling face at the front counter! Sheila is married to Douglas, they have one son, four grandchildren and one great grandchild on the way. In her spare time, Sheila enjoys spending time with her grandchildren and boating on the Wabash River. Sheila said her favorite thing about RPM is that the company is family oriented. Next time you're in, ask Sheila about her friend Sharky!
Shaelee is our Executive Assistant. She assists the owners is various tasks along with taking care of all the social media marketing, paper marketing, and email marketing. She also handles writing payroll for all the RPM employees. Shaelee recently moved to Hutsonville, IL to be closer to work. In her free time, Shaelee likes to spend time with her boyfriend, paint, and snuggle with her two puppies!
Ron has been in the parts field for over 40 years and is also Donna's dad. He joined our team in late 2011 and resides in Effingham with his wife, Sherrill. Ron is known by many and brings some great experience to our team. We say that he knows more about truck parts than most will ever know. Ron fills the position as Outside Sales. Look for him to be stopping at your door in the near future!
Jake Thomas (known to most as Jake Jake) is our head of security. Jake is the dog of the owners, Shawn and Donna Fitzjarrald. Jake has been part of our crew since he was old enough to know his own name. Don't let that snaggletooth fool you, Jake is 100% non-vicious. He spends his free time eating cookies and showering everyone he sees with puppy kisses! Next time you are in the shop, don't be surprised if this little furball is the first friendly face to greet you!
Dan Hoffman is our lead technician and in-house trainer at our Effingham location. He has 39 years of experience in the truck repair industry. Dan is a lifelong resident of Effingham where he lives with his wife of 40 years, Mary Lynn. They are blessed with two children and four grandchildren. Dan enjoys keeping busy whether it be woodworking or traveling, but when you give him a second to sit down he will probably be sleeping. We are so happy to have Dan and all of his truck repair knowledge on our team.
Dustin is a 2004 Nashville Auto Diesel College graduate. He lives in Vandalia with his wife, Heather, and their four children. Dustin is a great asset to our team as well. He is well-rounded as a technician working on everything from electronic programming to overhauls to suspension repair. He is highly trained on all the latest electronic engines.
Jason has been working for us since we first bought the Palestine location. He came to us with more than 10 years in the diesel industry. Jason graduated from Lincoln tech and uses that knowledge in his everyday work. Jason and his wife Terri Jo reside outside of Robinson on the family farm. In his spare time, Jason likes to spend time with friends and family and help run the farm. Jason's favorite truck to work on is older Internationals. Jason said his favorite thing about RPM is we can all work together to get last minute jobs done.
Kevin Habing has over five years of experience as a diesel technician. His abilities range from electronic diagnosis to engine overhauls to chassis repair. Kevin is a great asset to the team and he is willing to work on anything that is thrown his way. He is a lifelong resident of Altamont. In his spare time, Kevin spends time with his daughter, Isabelle, hanging out with his girlfriend, Kami, and riding 4-wheelers with his friends.
Ralph has been a technician since 1986. He is a lifelong resident of the Effingham area with his wife Norma. He is one of our lead techs ranging from engine rebuilds to electrical work. Ralph is a seasoned mechanic in all areas of repair on equipment and trucks. Ralph likes to keep everyone on their toes here at the shop. In his spare time, he enjoys restoring old tractors.
Latham joined our crew right out of tech school. With that being said Latham is a good technician that strives to get better everyday. Latham is a lifelong resident of Toledo. In his free time he likes to hunt, fish, and spend time with his friends. Latham also has a dog named, Archy. "My favorite thing about RPM is the diversity of trucks and types of repairs that come in." he said. We are proud that Latham chose RPM to further his education and gain knowledge from our in- house trainers.
Brandon joined our team in early 2017, he came to use with the want to help us branch into the automotive repair industry. He has more than 18 years' experience in this field and is constantly retraining to keep up with new technology changes and advances in vehicles. Brandon is ASE Master Certified, GM Master Certified and he has been through GM Technical Service College. Brandon currently resides in Oblong. Brandon enjoys working on cars, hunting, fishing, and spending time with his two children. Brandon's favorite vehicle to work on are Chevrolets. A random fun fact about Brandon is he has-and I quote- "lots of gray hair".
Steve is our night owl or our 2nd shift service advisor. He surprisingly came to us with no prior experience in the industry but if you talk with him now he has learned and caught on quickly. His strengths in this position are his customer service and organization skills. Steve can literally carry on a conversation with anyone and that makes him a perfect match to this position! In his free time, Steve likes to spend time with his family. If your rig is broke down late at night, Steve will be the smiling face taking care of you!
Dan is our day shift service writer. He came to us with more than 25 years of customer service! Dan has gone through D.O.T. Compliance Training and OSHA Compliance training. Dan's knowledge of the repair process, his nature to work well with the public and his constant good mood is what makes him a great addition to our RPM team. Dan and his wife, Nancy, currently reside in St. Elmo. In his free time, Dan likes to landscape and cook. Dan's favorite thing about RPM is working with the customers everyday! Dan is a great addition to our team and we are very lucky to have him.
Harrison is our technician-in-training. He is currently in high school and was originally hired on to be a janitor. He later realized that he wanted to learn how to work on trucks. Harrison and his little tool box can be seen doing small jobs alone or assisting other coworkers on big jobs. In his free time Harrison enjoys hunting, fishing, and spending time with friends. Harrison's favorite truck to work on is his own!