Let us introduce ourselves! We're a well-rounded group of diesel repair technicians and customer service professionals ready to help with all your truck and equipment service needs.
Shawn Fitzjarrald, grew up in Xenia, Illinois and graduated from Flora High School in 1988. Early on, he and his father ran a repair shop out of their garage. He later worked at a salvage yard, factory, and eventually both dealership and independent truck shops. Shawn is certified with Cat, Cummins, and International engines.
Donna (Harris) Fitzjarrald, a 1992 graduate of Effingham High School, found her love for accounting from her neighbors, where she worked in her first office. She later attended Sparks Business College in 1993.
In 1996, Shawn and Donna met, fell in love and then were married in September of 1998. They now reside in Effingham. In their free time they enjoy spending time with their children, traveling and swimming all summer long!
Shawn and Donna began the dream of being self-employed. Through a lot of prayer and communication, they opened Reliable Professional Maintenance, Inc. (RPM) on May 1, 2008. Shawn's leadership skills and entrepreneurial spirit alongside of Donna's love for accounting and organization has helped them expand and grow the business throughout the years.
The motto at RPM is, "If it runs on diesel, we'll fix it!" Rpm started out small but has grown to an independent truck shop that they are proud to own. "Our goal is to provide a trustworthy place where people can be treated like friends, trust the person working on their equipment, and to fix it right the first time!" Shawn strives to pass this knowledge onto his employees each and every day. With the trucking industry always growing and changing so is RPM. Since 2008, we have been through many remodels, opened a second location and have many plans for the future!
Our goal is to provide a trustworthy place where people can be treated like friends, trust the person working on their equipment, and to fix it right the first time!
Dan came to us in 2017 with more than 25 years of customer service experience. Dan's knowledge of the repair process, his nature to work well with the public and his constant good mood is what makes him a great addition to our team. Dan started with us as a service writer but through working with him we learned the sales and talking to people is what he was meant to do! So in 2018, Dan become our Outside Salesman, his job is now to visit anyone and everyone in Effingham and the surrounding counties and see if there is anything we can do to help them. Don't be surprised if Dan randomly stops by to chat!
Chris has been a part of our team since 2016. He is the shop manager for our Palestine location. Chris resides just north of Palestine, in a small village called Hutsonville. Chris like Crawford County and enjoys finding all the cool things it has to offer since moving there. In his free time Chris enjoys spending time with his wife and two dogs, working on various project and sailing on his sailboat. We are proud to have Chris as part of our team!
Jim is our dispatcher/ service writer. He haas been working in the truck repair industry for over 30 years and has 15 years experience as a service writer. Jim currently resides in Rinard IL with his wife Jane. Jim has 5 children whom he enjoys spending his time with. An interesting fact about JIm is that he is a hunting Guide. Jim rounds out our service counter team and we are excited for you to work with him!
Adam is a service writer at our Palestine location. He joined our team with a few years experience but has since picked up things quickly and enjoys what he does. Adam is a lifelong resident of Palestine and enjoys watching movies and helping on the family farm. Adam likes the challenge of finding parts for certain jobs and helping those in need of a repair!
Steve used to be our night owl but has recently been moved to a day shift service writer position. Steve joined our team with no prior experience or knowledge of the industry but if you talk with him you will find out he has learned and caught on quickly. Steve enjoys having a customer service position and his organization skills help him succeed everyday. In his free time, Steve enjoys spending time with his family. Next time your rig is down, Steve may be the smiling face behind your phone call to RPM!
Dan Hoffman is our lead technician and in-house trainer at our Effingham location. He has more than 40 years of experience in the truck repair industry. Dan is a lifelong resident of Effingham where he lives with his wife, Mary Lynn. They are blessed children and grandchildren, whom them spend their free time with. Dan enjoys keeping busy whether it be woodworking or traveling, but when you give him a second to sit down, he will probably be sleeping. We are so happy to have Dan and all his truck repair knowledge on our team.
Jason is a newbie to the repair industry. Although he only has a few years under his belt, Jason is a great addition! Before leaping into this industry, Jason was certified for fire, police and emergency services. Jason and his wife Stacey have lived in Robinson for more than 10 years. In Jason's free time he enjoys hunting, fishing, camping, boating and spending time with his family. Jason's favorite truck to work on is Mack.
Dustin is a 2004 Nashville Auto Diesel College graduate. He lives in Vandalia with his wife, Heather, and their four children. Dustin is a great asset to our team as well. He is well-rounded as a technician working on everything from electronic programming to overhauls to suspension repair. He is highly trained on all the latest electronic engines.
Shaelee joined our team in 2015 to fill in for a maternity leave and she never left. Shaelee's official title is Executive Assistant, she handles various tasks for the owners along with taking care of our social media presence, marketing and payroll. Shaelee resides in Hustonville and in her free time snuggles with her puppies!
Anthony came to our team with more than 3 years of experience and wants to learn as much as he could from whoever would teach him. Anthony is a diesel technician at our Palestine location and makes a great addition to our team. Anthony says his favorite thing about working at RPM is the laid back environment. We are proud to have him aboard! In his free time he enjoys riding our wheelers and spending time with family and friends.
Ralph has been a technician since 1986. He is a lifelong resident of the Effingham area with his wife Norma. He is one of our lead techs ranging from engine rebuilds to electrical work. Ralph is a seasoned mechanic in all areas of repair on equipment and trucks. Ralph likes to keep everyone on their toes here at the shop. In his spare time, he enjoys restoring old tractors.
Kevin is one of our diesel technicians, he has more than 10 years of experience and his abilities range from electronic diagnosis to engine overhauls to chassis repair. Kevin is a great asset to the team and is willing to work on anything that is thrown his way. He is a lifelong resident of Altamont, where he resides with his wife Kami and his children. In his free time he enjoys spending time with his family and riding four-wheelers with his friends.
Latham joined our crew right out of tech school. With that being said Latham is a good technician that strives to get better everyday. Latham is a lifelong resident of Toledo. In his free time he likes to hunt, fish, and spend time with his friends. Latham also has a dog named, Archy. "My favorite thing about RPM is the diversity of trucks and types of repairs that come in." he said. We are proud that Latham chose RPM to further his education and gain knowledge from our in- house trainers.
Jake Thomas (known to most as Jake Jake) is our head of security. Jake is the dog of the owners, Shawn and Donna Fitzjarrald. Jake has been part of our crew since he was old enough to know his own name. Don't let that snaggletooth fool you, Jake is 100% non-vicious. He spends his free time eating cookies and showering everyone he sees with puppy kisses! Next time you are in the shop, don't be surprised if this little furball is the first friendly face to greet you!
Ron has been in the parts field for over 45 years and is also Donna's dad. He joined our team in late 2011 and resides in Effingham with his wife, Sherrill. Ron is known by many and brings some great experience to our team. We say that he knows more about truck parts than most will ever know. Ron fills the position of the parts department and enjoys being back in the office. Next time your in need of a part, give Ron a call and he will gladly find you what your looking for!
Harrison has had many positions with us! He started working for us as a high schooler, at this time he was a janitor and a technician-in-training. He has since graduated and decided the technician life is not for him but he enjoyed working behind the service counter. So Harrison now fills the position of a service writer in training. His ability to talk to anyone and his knowledge of the trucks has helped in succeed in this position thus far. In Harrison's free time he enjoys spending time with his friends, working on his truck, hunting and fishing.
Willie joined our team in 2018 and makes a great addition as our automotive technician. Willie has been working in this industry for more than 5 years and loves what he does. He treats our customer's vehicles as his own and worries about the safety aspect of each of every vehicle that comes in. He currently resides in Hutsonville with his wife and children, and enjoys spending all his free time with his family and friends. Willie's favorite car to work on is anything Chevy!
Liz is our service writer at our Palestine location. She has been working in the industry for over 6 years. Liz resides in Oblong where she spends all her free time cooking, and spending time with her niece and nephews. One of her strengths as a service writer is she can talk to absolutely anyone. A few fun facts about Liz are her children are a rabbit, a boxer, and a lab! Also her favorite truck to work on is her nephew's power wheels!
Gabe joined our team as a high schooler in need of an after school job. He spends his evenings cleaning, picking up parts, and helping the mechanics as much as possible. He may even answer the phone from time to time. Since then he has graduated but plans to stay on with us for a while. Gabe resides in Altamont. In his free time he likes to hunt, fish and work on his truck. A fun fact about Gabe is some people call him, "Gabe-o-roni". (I guess since he gave us this information you can call him that too!)